Resume & Experience

My professional journey and qualifications as a virtual assistant.

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Professional Summary

Customer service professional with experience in technical support, call center operations, and data management. Skilled in problem-solving and creating positive client experiences. Proficient with various software tools and technical systems. Dedicated to delivering high-quality work with meticulous attention to detail and excellent time management.

Work Experience

Support Technician
11/2024 – Present
Computer Freeks | Remote Work | Whitianga, New Zealand
  • Assisted customers with technical troubleshooting and issue resolution
  • Provided remote support for IT-related concerns, including setup, maintenance, and problem-solving
  • Ensured effective communication with customers to deliver smooth and efficient solutions
  • Utilized various online platforms for seamless service delivery and updates
  • Maintained accurate documentation and resolved tickets promptly
Call Center Agent
02/2024 – 08/2024
Linkserve Solutions BPO | Batangas City, Philippines
  • Handled incoming calls to resolve concerns from clients and complete lead/sale transactions
  • Made outbound calls for surveys, lead generation, event invitations, and sales assistance
  • Demonstrated customer orientation and adaptability with diverse personalities
  • Managed email communications accurately and efficiently
  • Utilized Google Suite and CRM to prepare reports and update data
  • Excelled in multitasking, prioritizing tasks, and efficient time management
LIDAR and Segmentation Annotator
06/2020 - 03/2024
Remotasks | Remote Work | San Francisco, California
  • Met dedicated quota for specialized projects such as 2D labelling and 3D LIDAR annotations for AI development
  • Utilized Google Suite for tracking projects and ensuring correct reports on database
  • Used various video conferencing software for seamless communication and project issue resolution
Assistant Technician (Internship)
08/2022 – 05/2023
Just One Computer Repair Services | Rosario Batangas, Philippines
  • Completed 1040 hours of comprehensive on-the-job training in computer hardware and software
  • Performed installations, configurations, upgrades, and repairs for various computing devices
  • Resolved hardware and software issues with Microsoft Windows OS and Office
  • Managed network cabling for office and residential settings
  • Used MS Excel for inventory management and supply tracking
  • Delivered excellent customer service through in-person interactions
Crew Member
02/2019 – 04/2019
McDonald's Rosario Branch | Rosario Batangas, Philippines
  • Gained valuable experience in customer service and effective communication
  • Developed order-taking skills in a fast-paced environment
  • Contributed to smooth operations in high-pressure situations

Skills & Expertise

Technical Skills

Networking & CISCO Intermediate
Computer Repair & Troubleshooting Advanced
Microsoft Windows OS Advanced
Microsoft Office Suite Advanced

Soft Skills

Customer Service Expert
Communication Advanced
Attention to Detail Expert
Time Management Advanced

Education

Bachelor of Industrial Technology – Computer Technology
08/2019 – 07/2023
Batangas State University – National Engineering University | Rosario Batangas, Philippines
  • Overall GWA: 1.71
  • Consistent Dean's Lister for 3 consecutive years
Technical-Vocational-Livelihood (TVL) Home Economics
2017 – 2019
Itlugan Integrated National High School (Senior) | Rosario Batangas, Philippines
  • With Honors
  • Average: 89
  • Accredited with Cookery NCII
  • President of Youth for Environment in Schools-Organization (YES-O)

Certifications

Civil Service Professional Eligibility
08/2023 to Present
Batangas City, Philippines

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